Shipping Policy

  • Shipping charges apply for both ground and freight shipments.
  • All orders will ship within 3 business days. We do our best to exceed these expectations and ship all of our orders by the following business day, but this process can be slowed down during our busy Spring and Summer seasons. If you would like your order shipped overnight, 2-Day, etc, then you are responsible for the additional freight charges.
    • Expect shipping delays around all major holidays.
  • All Ground shipments can be expected to arrive in 5-7 days from the day that the order ships.
  • All Ground shipments will be left by your front door unless otherwise noted.
  • All Freight shipments must be signed for when the grill is delivered. The freight company will call you to schedule a day/time to deliver your grill. Once the grill is delivered, check the shipment over carefully for any visible shipping damage. If the box/grill look damaged, then refuse the shipment and call us immediately.
    • It’s very important that you provide us with a good phone number so the trucking company can get a hold of you when the grill is ready for delivery.
    • The Freight company will not store your grill. They will return the grill to us within a few days of not being able to get a hold of you. If the grill is returned, you are responsible for all freight charges to deliver and return the grill.
  • If you provide us with a good email address then we can enter that information into our Ground and Freight shipping tool to allow the shipping company to email you the tracking information for your order. That way, you can track the package from the time it leaves our warehouse until it arrives at your doorstep.
  • Once the item leaves our warehouse, it’s out of our hands. Meaning, we trust that the freight company we have chosen will do it’s best to deliver your order in a timely manner.