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Terms & Conditions
Grill Delivery:
Please allow 2 to 4
weeks transit time
to receive your
grill from the day
you place your
order, as most
grills ship via
freight line. Some
grills may require
additional lead-time
during the summer
months, as this is
the height of the
grilling season.
- NOTE: It is very important to check over the condition of the grill before
you sign for it. Please make sure there is no damage to the box or the grill,
this may require you to open the box while the driver is still with you. If
there is visible damage to the box or grill, refuse shipment and contact us
immediately. If you do not inspect your shipment for damages right away,
Hastybake.com cannot be held responsible for the damages later.
- All shipments, unless specifically denoted, are curbside shipments. In home
delivery is neither implied nor offered without additional charges, and is not
necessarily available even if the customer is willing to pay more for the
service.
- All larger items, shipped via freight line, will require a signature at the
time of delivery. It is the customer’s responsibility to inform us of any
problems with this type of delivery at the time of purchase. We are not
responsible for additional shipping costs on merchandise not delivered due to
the shipping company’s inability to deliver to a particular location. Certain
circumstances may include, but are not limited to: narrow or winding roads, dirt
or gravel roads, and vacant establishments.
- We reserve the right to choose which freight line carries your shipment, and
we do our best to choose the best possible carrier for your location. We do not,
however, control the shipping companies. Once the freight line has picked up a
shipment, we cannot change the shipping address, we cannot make a delivery
happen on a certain day, and we can only approximate delivery times.
- If you need to correct or change the delivery address of a shipment, add
lift gate service, etc, after the grill has been picked up by the freight line,
you (the customer) will be responsible for any additional charges to perform
these services.
- We will only ship grills to the continuous United States. Please call for
individual quotes if you live outside of this area.
- The customer is responsible for all duties and tariffs on International
shipments.
Accessory
Delivery: All
accessories will
ship via UPS Ground
unless otherwise
noted. There will be
additional shipping
fees for any special
shipments.
- Our in-stock orders will take approximately 7-14 business days to reach the customer. Any special orders will take approximately 3-5 weeks.
- We will only ship accessories to the continuous United States. Please call
for individual quotes if you live outside of this area.
- The customer is responsible for all duties and tariffs on International shipments.
Payment
Instructions: All
orders must be
pre-paid prior to
shipment from our
warehouse. Because
many of our products
are special order,
your credit card
will be charged
immediately after
checkout. We accept
VISA, MASTERCARD,
DISCOVER, and
AMERICAN EXPRESS. We
will also accept a
check or money order
by mail with prior
approval. To contact
us for approval,
please
click here.
Returns, Refunds,
and Exchanges:
Refunds, which
include the value of
the item(s) and any
taxes you were
charged, will be
given in the form of
the original
payment, minus any
restocking or
cancellation fees
that may apply.
Freight and Shipping
& Handling charges
will NOT be
refunded.
- To receive a refund, the original packing invoice must accompany your
returned item(s) – please keep a copy of the original invoice for your records.
- You can return any item within 30 days from the date of shipment, EXCEPT:
items that have been installed, used in any manner, or special order items. On
any return, the customer is responsible for the shipping charges from us to the
customer and again from the customer back to us – even if the item was
originally shipped at no charge. All returns require previous communication with
Hastybake.com. To contact us about your return, please click here
- If we shipped you the wrong item or the item was damaged upon arrival, we
apologize. We will pay to have the item returned to us and we will ship out the
correct item at no charge.
- Hastybake.com will do our best to satisfy every customer and make every transaction as easy as possible. Please contact us if you have any questions about our products or services.
Warranty
Information:
Warranty on any and
all merchandise sold
through
hastybake.com is the
responsibility of
the respective
manufacturer. You
will need to contact
the manufacturer to
honor the warranty
that accompanies
your purchase.
Hastybake.com will
only handle warranty
issues for
Hasty-Bake Ovens
purchased through
this site.
Sales Tax: We are
required to charge
sales tax on all
purchases made in
Oklahoma. The sales
tax rate is 8.517%
for Oklahoma
residents. This
amount will be added
to your merchandise
total and reflected
on your credit card
charges. Sales to
any state other than
Oklahoma are
tax-free!
Rejected Deliveries
and Shipments: All
rejected shipments
and/or deliveries
(excluding damaged
items) will be
subject to a 20%
restocking fee for
the product, and the
actual shipping
charges incurred by Hastybake.com. The
actual shipping
charges include
shipping the item to
the customer and
returning the item
back to us. This
policy applies to
all products,
including items that
are featured with
free shipping
promotions.
Damaged Grill
Deliveries: If your
grill arrives
damaged, refuse
delivery and call us
immediately. This
way, we have proof
that the item was
damaged by the
shipping company and
not by the customer.
In the rare event
that your grill does
arrive damaged, we
will ship a
replacement grill to
you at no additional
cost, and we will be
responsible for all
freight claims. If
you cancel your
order due to damage
received in transit,
and you do not allow
us to ship a
replacement to you
at no additional
cost, Hastybake.com
will file the
freight claim on
your behalf and
refund your money
once we receive
reimbursement from
the freight company.
This process
typically takes
45-60 days.If you do
not inspect your
shipment for damages
right away,
Hastybake.com cannot
be held responsible
for the damages
later.
Cancelled Orders:
All orders that are
cancelled prior to
shipment will be
subject to a 3%
cancellation fee.
Orders cancelled
after shipment will
be subject to a 20%
restocking fee.
Pricing Policy: Hastybake.com
reserves the right
to change item
pricing or
information at any
time. As a result,
prices on our
website may not be
accurately updated
at the time you are
shopping. If an item
is ordered off of
the Internet before
we have updated
prices, the price at
the time of purchase
will be honored.If
the price of an item
is lowered after a
purchase is made,
Hastybake.com will
not refund the
difference to the
customer.
Privacy Policy: We
only use the
information you
provide to fulfill
your current order.
We will never share
or sell your
information to
anyone.
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