Return / Refund / Exchange Policy
- All returns require a receipt.
- Returns are only valid up to 30 days after the purchase date of the item.
- Returned items cannot be opened or used and must be in their original packaging and condition.
- Any returned items that were opened are subject to a 20% restocking fee.
- Returns from online orders will be refunded with the method of payment used at the time purchase.
- Cost of shipping for online returns in cases of buyer's remorse is the responsibility of the buyer. Hasty Bake will provide return shipping labels in the case of damaged goods that have had a shipping claim made with the carrier or if a product has a manufacturer's defect (see warranty details).
- Returned scratch and dent grills (from scratch and dent sale) due to buyer's remorse will be accessed a 20% restocking fee and return shipping is the responsibility of the buyer. Please examine your grill upon delivery and if damage is present, refuse package and contact us immediately.